Services
KYC outsourcing and operational delivery in Luxembourg
Volumes absorbed with consistent file quality, complete traceability and adherence to agreed SLAs.
- Average duration
- 3 to 18 months
- Roles involved
- Senior KYC analysts, compliance reviewers and production team leads, all immediately operational.
- Expected outcome
- Volumes absorbed, consistent quality, a complete audit trail.
- Scope
- 5 areas covered
Scope of services
- KYC onboarding, periodic review and remediation
- Backlog management and clearing, including volume peaks
- Individual and corporate files, low, medium and high risk
- PEP files and tax-related cases
- Tooling and processing workflow implementation
Structured approach
Framing
1 to 2 weeks
Scope, target volumes, SLAs and quality indicators agreed with your teams.
Ramp-up
2 to 4 weeks
Mobilisation of calibrated profiles, adoption of your tools and standards.
Production
Per engagement
File processing with quality control, regular reporting and full traceability.
Handover
End of mission
Practice capitalisation, documentation and transfer to your internal teams.
Anonymised case study
Context
A European bank facing a backlog of 4,500 KYC files overdue for periodic review, under heightened supervisory scrutiny. Internal teams could not absorb the volume within the required timeframe.
Solution
A dedicated team of twelve senior analysts, a standardised processing workflow and weekly quality and timeline steering, in coordination with internal control.
Measurable results
4,500
files remediated in seven months
98%
pass rate at internal quality control
100%
of SLAs met over the engagement